They work hard to make things right, I am very articular about things and if I am not happy with an item I buy online I expect the same service as I would get from a local store. If you call customer service you will be satisfied with results every time. Love this Step Stool! The quality of the scarf is great! The colors are very pretty, true to the picture, and the size is great as well.
Wayfair is my favorite home decor site. I was confused by all of the low scores and thought perhaps they were being unfairly reviewed. When examining the dates of the low scores, it appears that people are most upset with having to wait for their stuff which to me is an unfair criticism in light of Covid. They had promotional free shipping on returns earlier this year which was really nice, but I get why that can be costly for the company. Product Type: Step stool Primary Material: Wood Overall Height - Top to Bottom: 20.5' Fully Extended Height: 1.7' Overall Width x Depth: 20.5'' W x 15.75'' D
Great company and wonderful, products quality products. Fast service and customer service is very helpful. I had one item arrive missing a part. I was told that they could send me a new product or send me the part. I had the missing part within a week. No questions asked. Everything else I ordered came packaged great with no defects and when the large item arrived, the delivery men put it just where I needed it. I would highly recommend this company. I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Step Stool, one I had priced locally and found on Wayfair for less than half the retail cost. When the Step Stool arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Step Stool the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Step Stool.
I had a great experience with Wayfair. Fast shipping, reasonable shipping costs if not free shipping. I had to return a defected/damaged item. They sent a replacement. The company didn't want the other piece back since the shipping would not have been worth it. My girlfriend has had her eye on this furniture for a long time and her birthday just arrived, so I decided to get it as a gift. She loves it! It's the perfect! It fits everything and fits anywhere. Great Step Stool for quality.
This store has everything for your home and the largest selection you will find anywhere. I was shopping for Step Stool and thought I would find a few here, could not believe the amount they had. I found what I was looking for and they were less expensive than any other stores. They offer free shipping on all items over $49. You will fall in love with there customer service. They are my new go to store. Product Type: Step stool Primary Material: Steel Overall Height - Top to Bottom: 3.27' Fully Extended Height: 3.27' Overall Width x Depth: 16.14'' W x 25.79'' D
I spoke to a very understanding and sweet customer services who both helped resolve my returns during the pandemic. They were both helpful and resolved my issues. The wait to speak to them was very long but since everyone is working remotely it was understandable. Worth the wait. Ordered from Wayfair and will continue to do so. Recommend them to anyone. Our Step Stool is just what we wanted. Quality great. Ease of assembly and excellent value for the money. I looked at many Step Stool this was by far the best online. When it arrived it really met our needs. Would strongly recommend.
I have been purchasing from Wayfair for several years, and I love them! Their shipping is free- which is very important to me because I do not have access to easy shopping living in the country. The products offered have good quality, and I especially Love their art work! It is very unique and different. I review my orders honestly and quickly- and receive reward monies for doing so. A nice touch! I share my great experience about Wayfair to many others who want to update their own look and where to purchase good home items. I LOVE this product. I read reviews saying it good and perfect. so I love it. Perfect color, perfect value, etc.
I have ordered multiple items thru Wayfair and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using Wayfair on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and Wayfair sent another one immediately with no questions. Product Type: Step stool Primary Material: Aluminum Overall Height - Top to Bottom: 4.17' Overall Width x Depth: 25'' W x 33.75'' D Overall Product Weight: 24lb.
I just would like everyone to know that Wayfair is awesome. Their customer service was great! She handled my request so quick & easy! I shop a lot online since I am in a wheelchair & this was such a great experience, I had to write about it What a really awesome website. Everything they have comes in an array of colours, sizes, styles. It is truly impressive and very easy to get around the site. Great site to shop for just about anything for your home, pet, garden, etc. Bought a Step Stool from them. Excellent service and fast shipping.
This online shop has amazing service. I have used them several times. My last order had an item that was damaged. They took care of me, no argument no hassle just replaced the order. Even had a follow up call to make sure everything was received in good condition and if I needed any additional assistance... they get how to take care of customers! I needed a simple Step Stool, and found this at the top of the search. I can see why it is so popular. The Step Stool is PeRFeCt. Yes I'm screaming but this is a great Step Stool. If I ever need another color, I will buy happily. It also fits true to its size. I bought my usual as well as a size, and the usual fit perfectly.
I have been impressed with every purchase I've made on wayfair. I don't look for furniture anywhere else now. You just can't beat the quality and prices. This store is a great place if you want quality. Their items are as described. I will buy from them again and again. No problems whatsoever. Product Type: Step stool Primary Material: Plastic Overall Height - Top to Bottom: 1.42' Overall Width x Depth: 17'' W x 11'' D Overall Product Weight: 5lb.
Last purchase was a new Step Stool. Another perfect delivery and excellent product. Not only was the price incredible, but the product was something I couldn't find locally. Excellent service. One of the items received was incorrect and an email to Wayfair resulted in the correct item being shipped overnight and they told me to donate the wrong item. Then, another Step Stool for my house and household items. I love this company and even though they aren't always the cheapest, their customer service is second to none and I will always shop Wayfair.com first. I order a Step Stool on Black Friday from Wayfair. I just got a call from the delivery service located in my city with not only an update it had arrived but could deliver it the next day. Total of two weeks with proper communication from the company and the delivery service. I couldn't ask for a better experience.
I am surprised to see the bad reviews on other website. I have purchased almost all items in my new house from Wayfair and they are really good! I even needed to change my dining chairs and their customer service was the best in the US! They replaced the Step Stool with no additional cost and made sure the process was easy on me. I'll definitely keep shopping with them! This Step Stool definitely is on my list of favorite things! The color is real nice! The Step Stool is perfect! This is the best Step Stool that I bought online! Highly recommend.
I have been ordering from Wayfair for years and they consistently advertise products with accurate descriptions and pictures. I recently bought a Step Stoolthat didn't match the web description; Wayfair imediately provided a shipping label and the shipping cost for the return was minimal. Many places charge so much to return a Step Stool that in the past I kept the item instead of returning it. Product Type: Step stool Primary Material: Aluminum Overall Height - Top to Bottom: 3.42' Fully Extended Height: 38.25' Overall Width x Depth: 17.3'' W x 2.5'' D x 7.5'' D
We've ordered most of our furnishings for our new home from Wayfair and I've been very pleased with their service, prices and quality. Delivery is either early or on time. Everything we've received has been complete and in good condition, and when mistakes have been made, their customer service in handling them have been excellent. For example, we ordered an electric fireplace and they sent the wrong model. I called them and was given a 10% refund for our trouble and the new/correct Step Stool was here within 7 days and we were told to keep or donate the model that we had originally received, which we're actually going to be able to make use of in our basement. During that last few months I have purchased a number of items (Step Stool) from Wayfair. I have all of the products to be of very good quality, and their Customer Service has been excellent. I was happy with EVERYTHING. Amazing customer service.
I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair! I'm glad I bought this Step Stool. I feel like using it to work and social occasions. And of course, I love the Step Stool! A well designed function that does not add volume. 2 words:
I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time. This one step non-folding step stool provides a secure and stable solution to retrieving items just out of reach. The classic chrome frame and timeless retro style leave one filled with fond memories, while the lightweight nature of this stool makes it convenient for many household tasks. Max reach 7'4" (max reach assumes a 5'6" person with a vertical 12"reach). Product Type: Step stool Primary Material: Steel Overall Height - Top to Bottom: 10.51' Fully Extended Height: 10.51' Overall Width x Depth: 15.31'' W x 14.02'' D
Every single time I've dealt with Wayfair, I've had an outstanding experience. And, they are dealing with a Karen. Seriously, they are nice, accommodating and do everything in their power to make sure you are happy. They have earned a lifelong customer because of their outstanding customer service each and every time. Thank you Wayfair for being a step above the rest! Recently purchased some Step Stool. The Step Stool shipped extremely quickly and were at my door in 10 days. The Step Stool quality was generally good with some screw holes slightly off, but was still able to use the original hardware and everything went together and is very solid. I'm an engineer by trade and a hobby carpenter, but I decided to go store bought for this need and don't regret it. Have received a lot of compliments.
I have purchased the Step Stool from this site. There customer service is excellent and helpful. Any problem with shipping or damages they are willing to correct it, ASAP. I have been very pleased with this company This a Beautiful Step Stool. I'm glad a I bought it. I want to order now! After 5-7 days it comes in a lovely Box. I'm very pleased.
I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of wayfair if I need anything else for our house! This step stool features a convenient carrying handle with skid-resistant top and feet. Sturdy design and durable plastic construction allow it to support up to 300lbs. Great for bedrooms, bathrooms and every other room in the house. Folds from down to an easy-to-store. Product Type: Step stool Primary Material: Plastic Overall Height - Top to Bottom: 12.88' Fully Extended Height: 12.88' Overall Width x Depth: 14.57'' W x 11.88'' D
I thought the customer service was amazing! Got on the phone with a rep immediately and she was super kind and helpful. I needed to buy a Step Stool but I had three visa gift cards I wanted to use toward it. Couldn't figure out how to do it myself so the customer service rep walked me through the whole thing and put them in manually for me! SO nice and highly recommend their service. I had to order Step Stool for my new condo. Searched different sties on the internet and Wayfair had the best price and also the items in stock. Ordered and the products arrived within 7 days. I had bought other items from Wayfair in the past and so far I have not been disappointed.