I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair! I bought the Bauer Corporation 8 ft Fiberglass Step Ladder with 250 lb. Capacity and it was just what I was looking for. You can not beat the price of this Ladder. I have the furniture and it looks great. These Ladder are PeRFeCT for me! I'm thinking of getting another color.
I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time. Product Type: Step stool Primary Material: Aluminum Overall Height - Top to Bottom: 59' Fully Extended Height: 2.92' Overall Width x Depth: 22.5'' W x 45'' D
Every single time I've dealt with Wayfair, I've had an outstanding experience. And, they are dealing with a Karen. Seriously, they are nice, accommodating and do everything in their power to make sure you are happy. They have earned a lifelong customer because of their outstanding customer service each and every time. Thank you Wayfair for being a step above the rest! Recently purchased some Ladder. The Ladder shipped extremely quickly and were at my door in 10 days. The Ladder quality was generally good with some screw holes slightly off, but was still able to use the original hardware and everything went together and is very solid. I'm an engineer by trade and a hobby carpenter, but I decided to go store bought for this need and don't regret it. Have received a lot of compliments.
I have purchased the Ladder from this site. There customer service is excellent and helpful. Any problem with shipping or damages they are willing to correct it, ASAP. I have been very pleased with this company Great Ladder! Love the material and fit! Will buy in other colors too! I love this Bauer Corporation 8 ft Fiberglass Step Ladder with 250 lb. Capacity. I bought the black first and then I ordered the target. I love the fit, too. I can buy another color later if it is still available.
I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of wayfair if I need anything else for our house! Product Type: Step stool Primary Material: Aluminum Overall Height - Top to Bottom: 21' Overall Width x Depth: 33'' W x 61'' D Overall Product Weight: 33lb.
I thought the customer service was amazing! Got on the phone with a rep immediately and she was super kind and helpful. I needed to buy a Ladder but I had three visa gift cards I wanted to use toward it. Couldn't figure out how to do it myself so the customer service rep walked me through the whole thing and put them in manually for me! SO nice and highly recommend their service. I had to order Ladder for my new condo. Searched different sties on the internet and Wayfair had the best price and also the items in stock. Ordered and the products arrived within 7 days. I had bought other items from Wayfair in the past and so far I have not been disappointed.
Ordered new Ladder. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Ladder originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there. I really enjoy using this Bauer Corporation 8 ft Fiberglass Step Ladder with 250 lb. Capacity. I have this Ladder in another color, and I asked for it now for my friend. It was a great purchase from the moment I saw it! I ordered online and I'm very happy with it!
I was quite surprised with the low ratings. However, this was my first purchase buying Ladder. The site was easy to search for what I needed and provided much information on the Ladder. I loved how I was able to order Ladder before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards. Product Type: Step ladder Primary Material: Fiberglass Overall Height - Top to Bottom: 168' Overall Width x Depth: 79'' W x 89'' D Overall Product Weight: 64lb.
Wayfair is always my first shopping site for furniture and home decor. The search filters are more detailed than other sites so I can zoom in on what I'm looking for. They also are quick to answer questions regarding specifics of their merchandise. Their shipping is quick and their customer service is responsive when things arrive damaged. I have used them multiple times and have never been disappointed. Love everything about Wayfair! I especially appreciate it allows for customer reviews on the items as well as pics people have taken so we can view the products in homes. Reading the reviews is so helpful! Especially when purchasing furniture and decor you aren't seeing in person! Everything I've ever ordered has arrived even faster than projected and love the free shipping, which is a huge thing when ordering heavy bulky furniture! I've ordered home items from many other sites and always seem to come back to Wayfair! Don't hesitate to order from them!
I ordered a Ladder and after I realized it was going to arrive later than expected I tried to cancel online with no luck as the system told me it was already loaded for shipment. The customer service rep was outstanding and got everything taken care of for me in a matter of minutes. Very impressed and will continue buying from Wayfair as a result! I was so excited to get these after reading the reviews, it is so hard to find great Ladder online and I don't have time to go shopping. I tried them on right away and thought the fit was amazing.
I've finally ordered a Ladder on Wayfair a while ago and it is better than my old Ladder I threw out! My kids love it and some nights I love it! I've shopped there for years! It's my go to online shopping for anything they have! Great sales too! Product Type: Platform ladder Primary Material: Fiberglass Overall Height - Top to Bottom: 7' Overall Width x Depth: 37'' W x 49'' D Overall Product Weight: 27lb.
No problems! Wayfair usually comes through on whatever it is that you order through them. I've had a few problems with a couple of furniture pieces, but they replace it w/o any hassle whatsoever. It's just that you have to wait for the piece to be shipped again which is a minor inconvenience sometimes. All-in-all, I'm very happy with my Wayfair experience and would recommend shopping with them to any and all. Wayfair is my favorite home decor site. I was confused by all of the low scores and thought perhaps they were being unfairly reviewed. When examining the dates of the low scores, it appears that people are most upset with having to wait for their stuff which to me is an unfair criticism in light of Covid. They had promotional free shipping on returns earlier this year which was really nice, but I get why that can be costly for the company.
I ordered a Ladder from Wayfair and another Ladder from another company last month, the couch came within 2 weeks, the Ladder, still hasn't arrived. I want to thank Wayfair for fulfilling their end of the sale. Service was great, shipping was fast, and delivered with care. I only wish they had the other Ladder as I'm quite sure I'd be enjoying that as well right now. I at 1st felt Wayfair prices were a bit higher than other retailers, but I'm at the point I'd rather pay the extra just to rest assured that I will receive my order. I will be a returning customer, and want to thank you for the positive experience shopping at Wayfair. You earned my trust and we'll worth every time. Absolutely perfect Ladder. I was very skeptical to buying after seeing some of the reviews. But product was exactly as described!
Huge selection & good prices. I bought many things through this site, always found the items I liked in a very good prices and they have a good quality. They have a great selection, good prices and from our experience, know how to take care of their customers. Product Type: Step ladder Primary Material: Fiberglass Overall Height - Top to Bottom: 4.25' Fully Extended Height: 4' Overall Width x Depth: 21'' W x 7'' D
We ordered a Ladder which had been difficult to find, and when the Ladderarrived it was defective. Wayfair immediately granted a full credit with no hassle. It's always better as a buyer if you don't have a problem with the product, but the true mark of a company is how they handle the problems that inevitably will occur in the course of running a large business. We would absolutely order from Wayfair in the future. This store has everything for your home and the largest selection you will find anywhere. I was shopping for Ladder and thought I would find a few here, could not believe the amount they had. I found what I was looking for and they were less expensive than any other stores. They offer free shipping on all items over $49. You will fall in love with there customer service. They are my new go to store.
Love shopping at Wayfair... love the quality, price and service. I returned Ladder, no problem, easy return with chat customer service instructions. Great quality in everything I have purchased, arrives when it says its going to, Can't say enough good about this company. Fast shipping. Ladder exceeded my expectations. The color is great. I have had it for a week and received so many compliments. I love. Overall a great buy for its price. The quality of the Ladder is excellent.
After reading all the negative reviews I was leery about placing an order but since Wayfair had the cheapest price on the patio deck box I wanted I decided to take a chance. I'm glad I did. My deck box arrived within five days with no issues whatsoever. I won't hesitate to order again in the future. Product Type: Step ladder Primary Material: Aluminum Overall Height - Top to Bottom: 10.09' Fully Extended Height: 10' Overall Width x Depth: 28'' W x 7'' D
I'm using them more and more these days. The pricing is decent for household goods (interior and exterior), their options seem endless, and they provide quality products. If you like online shopping. I think you will like Wayfair. A good online source. I have ordered multiple items thru Wayfair and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using Wayfair on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and Wayfair sent another one immediately with no questions.
I've boycotted Walmart and Amazon for being billionaire-centric instead of paying a living wage. This store is an awesome alternative. I finally needed their customer service and they far exceeded my expectations there as well. Good luck!! Congratulations on your searching. I'm so glad. I like to help you to find this item. Please enjoy with your online shopping!
I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Ladder, one I had priced locally and found on Wayfair for less than half the retail cost. When the Ladder arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Ladder the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Ladder. Product Type: Step ladder Primary Material: Fiberglass Overall Height - Top to Bottom: 4.09' Fully Extended Height: 4' Overall Width x Depth: 20'' W x 9'' D
This may have changed over the years but as of present, wayfair customer service has been absolutely phenomenal to work with. They've issued me credits even when I did not ask for one. They're available to chat most of the time as well. I have been impressed with every purchase I've made on wayfair. I don't look for furniture anywhere else now. You just can't beat the quality and prices. This store is a great place if you want quality. Their items are as described. I will buy from them again and again. No problems whatsoever.